FAQ's | Answers to The Most Commonly Asked Questions

How do I create a LandShark Carts account?

 

To create a LandShark Carts account, visit our official website. You can also download the LandShark Carts Scan and Go app from the App Store or Google Play. We’ll guide you through the sign-up process step-by-step.

 

What information do I need to sign up for LandShark Carts?

 

To register for a golf cart rental account, you need a few things.

1. An email address

2. A phone number

3. A valid driver’s license

4. A credit or debit card

 

1. Is there an age requirement or driver’s license needed to rent a golf cart?

​Yes! You must be at least 18 years old and hold a valid driver’s license to rent a LandShark golf cart.

 

2. Can I create an account for someone else?

No. Each customer needs to register and agree to our terms & conditions before renting.

 

3. How do I update my personal or payment details in my account?

Log in to your LandShark Carts account. Go to Account Settings to update your personal information or payment method.

 

Use of Carts

 

1. How do I unlock and start the golf cart?

Use the key or use the app to unlock and start the cart by scanning the QR code with your phone's camera.

2. Can I take the cart off-road or to areas outside the designated zone?

No, carts are geofenced and must remain within designated zones specified in your rental agreement.

3. How many passengers can the cart carry?

LandShark Carts currently offer 4-seat golf cart rentals in Tamarindo and the surrounding areas.

4. Is there a limit to how long I can rent a cart?

No, there is no limit on how long you can rent a ccart. Rentals can be hourly, daily, weekly or longer, and depend on availability.aa

5. Can I leave the cart parked anywhere when I’m done?

No, carts must be returned to designated drop-off locations.

6. Are LandShark Carts pet friendly?

Yes, but pets must be kept under control and not cause damage to the cart.

7. Do the carts have storage space for luggage or belongings?

Yes, most carts have a designated storage area for small items.

8. What happens if I run out of battery during my rental?

Contact our support team for assistance, or return the cart to the nearest station if possible.

 

Pricing and Payment

 

1. How much does it cost to rent a cart?

Pricing depends on the rental duration and location; check our website for current rates.

2. Are there hourly, daily, or weekly rental options?

Yes, flexible options are available for all rental durations.

3. What payment methods are accepted?

We accept all major credit/debit cards and most US based mobile payment options.

4. Is a security deposit required?

A refundable deposit may be required and is outlined in your rental agreement.

5. Are there any hidden fees, such as cleaning or service charges?

Additional fees may apply for late returns, damages, carts returned without a full charge or excessive cleaning.

6. Can I prepay for my rental?

Yes, prepayment is required to confirm your reservation.

7. Are there discounts for bulk or group bookings?

Yes, there are group discounts available, contact us for details.

8. How do I get a receipt or invoice for my rental?

Receipts are automatically emailed to the email address you provided during the signup process after making your payment.

 

Troubles, Emergencies, and Accidents

 

1. What should I do if the cart breaks down during my rental?

Contact our support team for assistance or instructions.

2. Who do I contact in case of an accident?

Notify our support team immediately and follow their instructions.

3. Is roadside assistance available?

Yes, we provide support for breakdowns and other emergencies.

4. Will I be charged for damages caused by an accident?

You may be responsible for damages; details are in your rental agreement.

5. What happens if the cart is stolen while I’m renting it?

Report it to us as soon as you discover the cart is missing. If not reported immediately you may be liable for replacement costs.

6. Can I switch carts if the one I’m using has an issue?

Yes, contact support to arrange a replacement cart if needed.

7. Are replacement carts provided in emergencies?

Yes, if available, we’ll provide a replacement cart as quickly as possible.

 

Safety

 

1. Are helmets or other safety gear required?

Helmets are not required.

2. What are the speed limits for the carts?

Follow posted speed limits, typically 15 - 20 kph for golf carts.

3. Are there safety instructions provided before starting the rental?

Yes, safety tips are included in your confirmation email and the app.

4. Can children or unlicensed drivers operate the cart?

No, only licensed drivers are allowed to operate the cart.

5. What should I do if I feel unsafe during the rental?

Park the cart in a safe location, take the keys with you and contact support for assistance.

6. Are the carts equipped with lights for nighttime use?

Yes, all carts are equipped with headlights, tail lights, turn signals and hazard lights for safe operation after dark.

7. Do the carts have seat belts or other safety features?

Yes, carts are street lagal and equipped with seatbelts and other essential safety features.

 

Promotions and Offers

 

1. Are there any ongoing promotions or discounts?

Check our website, social media, or app for current deals and promotions.

2. How can I find and apply promo codes?

Promo codes can be entered during the checkout process in the app.

3. Do you offer loyalty rewards or discounts for repeat customers?

Yes, frequent renters can earn rewards and discounts through our loyalty program.

4. Are there discounts for referrals or group rentals?

Yes, referral and group rental discounts are available.

5. Can I use multiple promotions or discounts for the same rental?

No, only one promotion or discount can be applied per rental.

6. Do you offer seasonal or holiday specials?

Yes, watch for announcements about seasonal offers on our website, via email, SMS or in app. The

 

Rental Agreement

 

1. Can I read the rental agreement before signing up?

Yes, the rental agreement is available on our website and during the booking process.

2. What happens if I return the cart late?

Late returns will incur additional fees as outlined in the rental agreement.

3. Are there penalties for violating the rental agreement?

Yes, penalties may include fines or termination of your rental privileges.

4. Can I cancel or modify my rental reservation?

Changes are not permitted within 7 days of your rental start date.

5. What is covered under the rental agreement\insurance?

Insurance coverage varies; check the rider agreement for specific details.

6. How do I dispute a charge or fee under the agreement?

Contact our support team to resolve any billing disputes at https://www.landsharkcarts.com/contact-us/.

 

Help and Support

​

1. How can I contact LandShark Carts for help?

You can reach us by email, phone, or the support chat in the app. You can also visit our contact page at https://www.landsharkcarts.com/contact-us/

2. Is there 24/7 customer support available?

Yes, our support team is available 24/7 to help you. However, response times may be longer outside regular business hours.

3. Can I request support through the app or website?

Yes, use the app or website support section to submit requests.

4. Where can I find a user guide for the carts?

User guides are available in the app and on our website.

5. How do I provide feedback or report a problem?

Use the feedback form in the app or contact our support team directly.

6. Are FAQs or a knowledge base available online?

Yes, you are looking at the FAQ section of our website. Please contact us if you need more help or have other questions.